An ArchiMate-Based Approach to ISO 9001:2015 Quality Management: Shifting to IT-Enabled Documented Information

Abstract

This paper presents an approach to document ISO 9001:2015 quality management systems (QMS) using ArchiMate. The research is done in cooperation with a research and technology development institute developing ISO 9001:2015-compliant information systems. The models and the steps needed to adopt an enterprise architecture approach to ISO 9001:2015 are demonstrated for the aeronautical setting. ISO 9001:2015 suggests a process approach to management. However, the increasing digitalization of organizational practices raises difficulties for auditing and calls for a deeper alignment between processes, strategy, applications, technologies, and physical infrastructure. Shifting to an Enterprise Architecture (EA) approach to ISO 9001:2015 documented information can contribute to a unified view of quality management and digital transformation.