Please use this identifier to cite or link to this item: http://hdl.handle.net/10316/88821
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dc.contributor.authorBezerra, George C. L.-
dc.contributor.authorGomes, Carlos F.-
dc.date.accessioned2020-02-12T13:58:53Z-
dc.date.available2020-02-12T13:58:53Z-
dc.date.issued2020-01-12-
dc.identifier.issn09696997pt
dc.identifier.urihttp://hdl.handle.net/10316/88821-
dc.description.abstractThere is a growing interest in the passenger experience at the airport. Particularly, the relevance of passenger satisfaction has been emphasized. However, although different research approaches have been used, there is still a gap related to understanding the several relationships between aspects associated with passenger satisfaction with the airport. In this study, a comprehensive conceptual model, which includes the relationships between key antecedents and consequences of passenger satisfaction, was developed and examined. Using structural equation modeling analysis, several findings concerning passenger expectations, airport service quality, switching costs for changing airports, and passenger loyalty towards the airport are stressedpt
dc.language.isoengpt
dc.rightsembargoedAccesspt
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt
dc.subjectAirports; Passenger Satisfaction; Passenger Attitudes, Multi-Airport Region.pt
dc.titleAntecedents and consequences of passenger satisfaction with the airportpt
dc.typearticle-
degois.publication.titleJournal of Air Transport Managementpt
dc.relation.publisherversionhttps://www.sciencedirect.com/science/article/pii/S0969699718302679pt
dc.peerreviewedyespt
dc.identifier.doi10.1016/j.jairtraman.2020.101766pt
dc.date.embargo2022-01-11*
uc.date.periodoEmbargo730pt
item.languageiso639-1en-
item.fulltextCom Texto completo-
item.grantfulltextembargo_20220111-
crisitem.author.researchunitCeBER – Centre for Business and Economics Research-
crisitem.author.orcid0000-0001-7071-8833-
Appears in Collections:I&D CeBER - Artigos em Revistas Internacionais
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