Title: Estudo da mediação e do uso da informação nos Arquivos Distritais
Authors: Carvalho, Milena Carla Lima de 
Keywords: Information Science;Information mediation;National archive - Portugal;Portuguese district archives;Users of public archives;Archival policies;Ciência da Informação;Mediação da informação;Arquivo nacional - Portugal;Arquivos distritais;Utilizadores de arquivos públicos;Políticas arquivísticas
Issue Date: 16-Dec-2014
Citation: CARVALHO, Milena Carla Lima de - Estudo da mediação e do uso da informação nos arquivos distritais. Coimbra : [s.n.], 2014. Tese de doutoramento. Disponível na WWW: http://hdl.handle.net/10316/25994
Abstract: A presente tese apresenta um estudo sobre a mediação informacional em arquivos, sob uma perspetiva da Ciência da Informação, delimitando o seu âmbito aos arquivos públicos - Arquivos Distritais (ADs) e equiparados - cujo papel é determinante na consolidação e preservação da memória institucional nacional como fator de identidade e sentimento de pertença de uma comunidade e na promoção da cidadania. O conceito de mediação informacional foi delimitado a partir da revisão crítica da literatura publicada sobre o tema. Com base ainda na revisão de literatura caracterizamos o percurso histórico dos arquivos e evolução das políticas arquivísticas nacionais e seu enquadramento legislativo e fazemos uma clarificação concetual das terminologias usadas no âmbito das funções dos ADs. O papel cada vez mais relevante da sociedade da informação altera a demanda da informação por um público cada vez mais alargado e com competências tecnológicas mais vastas e desenvolvidas. A crise emergente entre o paradigma custodial e o paradigma pós-custodial quanto às funções do arquivo e dos profissionais da informação exige a modificação das práticas de mediação da informação. Estas já não podem ser realizadas apenas através dos tradicionais instrumentos de pesquisa normalizados, (guias, inventários, catálogos) mas cada vez mais através do conhecimento do próprio arquivo como serviço público, pela assunção por parte dos arquivos de uma nova atitude materializada na difusão cultural, na extensão educativa e em práticas pedagógicas. Procura-se deste modo alterar a perceção da comunidade em relação aos próprios arquivos e à informação que disponibilizam, dando-se a conhecer enquanto memória colectiva, criando assim, novos públicos e gerando uma interação maior entre o acervo e o utilizador, podendo construir assim o seu próprio caminho para o acesso à informação. O utilizador é também mediador da informação. Reportando-nos à realidade dos ADs portugueses interessa-nos saber se a perceção que os utilizadores têm da mediação da informação realizada atualmente corresponde às suas necessidades e expetativas, influencia ou não o seu processo de acesso à informação, bem como conhecer a perceção que os responsáveis têm da mediação da informação que praticam.Com esse objetivo realizamos um estudo empírico junto de utilizadores e responsáveis de AD, recorrendo à metodologia quadripolar, no âmbito da Ciência da Informação. Criamos uma amostra na qual foram aplicados dois questionários, um aos utilizadores e outro aos responsáveis dos ADs. Para completar a recolha de dados foram ainda realizadas entrevistas presencias a sete responsáveis dos ADs. A análise dos dados recolhidos permitiu aferir a correspondência entre as expetativas e práticas na mediação da informação realizada nos ADs, imersos numa crise paradigmática. O estudo pretende contribuir para o alargamento da reflexão teórica sobre a Mediação da Informação no âmbito da Ciência da Informação em Portugal e permitir desenvolver um maior conhecimento da prática dessa função.This thesis presents a study on the informational mediation in archives, under a perspective from Information Science, delimiting its scope to public archives - District Archives (ADs) and similar - whose role is decisive in the consolidation and preservation of national institutional memory as factor of identity and sense of belonging of a community and in promoting citizenship. The concept of informational mediation was delimited from the critical review of published literature on the subject. Also based on the literature review, we characterize the historical background of the archives and the evolution if the archival national policies and its legislative framework and we make a conceptual clarification of the terminology used within the scope of the ADs functions. The increasingly important role of information society changes the demands of information by an ever larger audience with wider and more developed technological skills. The emerging paradigm crisis between custodial and post-custodial paradigms, regarding the functions of the archives and the information professionals, requires modification of the information mediation practices. These functions can no longer be carried out only through the traditional standard search tools (guides, inventories, catalogs) but increasingly through the knowledge of the archive itself as a public service, with the assumption of a new attitude embodied in cultural diffusion, in educational extension and in pedagogical practices by the archives. Thus seeks to change the perception of the community in relation to the archives and the information they provide, making it selves known as collective memory, thus creating new audiences and generating greater interaction between the archive documentation and the users, being able to build their own path to access to information. The user is also a mediator of information. Referring to the reality of the Portuguese ADs, we are interested to know whether the perception that users have from the mediation of the information currently performed matches their own needs and expectations, if it influences or not the process of accessing information, as well as knowing the perception that the heads of the archives have regarding the mediation of information they practice. With this aim we conducted an empirical study with users and the heads of ADs, using the quadripolar methodology within the Information Science scope.We created a sample in which two questionnaires, one for users and one for the heads of the ADs, were applied. To complete the data collection, face-to-face interviews were also carried out to seven heads of ADs. The analysis of collected data allowed verifying the correspondence between the expectations and practices in the mediation of the information performed by the ADs, immersed in a paradigmatic crisis. The study aims to contribute to the enlargement of theoretical reflection on Information Mediation within Information Science in Portugal and help develop a greater understanding of the practice of this function.
This thesis documents a research study about the informational mediation in archives, from the perspective of Information Science, delimiting its scope to public archives - District Archives (ADs) and similar. The role of these archives is decisive in the consolidation and preservation of national institutional memory as factor of identity and sense of belonging of a community as in promoting citizenship. The concept of informational mediation was delimited from the critical review of published literature on the subject. Also based on the literature review, a characterization of the archives historical background and the archival national policies evolution and its legislative framework is presented. A conceptual clarification of the terminology used within the scope of the ADs duties is made. Within this work we identify and characterize what we consider a paradigmatic change (from “custodial” to “post-custodial”) derived from the new demands of information and the new challenges faced by archives and their professionals. These challenges, derived from the increasingly important role of information society and from a larger audience with wider and more developed technological skills, results in the emerging paradigm crisis, described within this work, and requires, in our opinion, the modification of the information mediation practices. We consider these practices currently demand the assumption of the archive itself as a public service, with a new attitude embodied in cultural diffusion, in educational extension and in pedagogical practices by the archives. These new practices also require changes and developments in the information access tools that can no longer be carried out only through the traditional standard search tools (guides, inventories, catalogs). We defend, under this new paradigm context, the change of the perception and the relation of the community within the archives and information they provide, promoting their diffusion, creating new audiences and generating greater interaction between the archive documentation and the users. We defend that users should be able to build their own path to access to information. In this context, the user is also a mediator of information. Referring to the reality of the Portuguese ADs, we investigate whether the perception that users have from the current mediation of the information matches their own needs and expectations and if it has influence or not in the process of accessing information. We also investigate the perception that the heads of the archives have regarding the mediation of information practiced in their archives. With these objectives we conducted an empirical study with users and heads of ADs, making use of the quadripolar methodology within the Information Science scope. A sample was created making use of two questionnaires, one for users and one for the heads of the ADs. To complete the data collection, face-to-face interviews were also carried out with seven heads of ADs. The analysis of collected data allowed verifying the correspondence between the expectations and the real practice of mediation of the information performed by the ADs, immersed in the referred paradigmatic crisis. The study aims to contribute to the enlargement of theoretical reflection on Information Mediation within Information Science in Portugal and help to develop a deeper understanding of the practice of this function.
Description: Tese de doutoramento em Letras, na área de Ciência da Informação Arquivística e Biblioteconómica, na especialidade de Gestão de Serviços de Informação, apresentada à Faculdade de Letras da Universidade de Coimbra
URI: http://hdl.handle.net/10316/25994
Rights: openAccess
Appears in Collections:FLUC Secção de Informação - Teses de Doutoramento

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