ISO2: A New Breath for the Joint Development of IS and ISO 9001 Management Systems

Abstract

We present ISO2, an approach for the joint development of information systems (IS) and ISO 9001 quality management systems (QMS). ISO2 was outlined from 14 retrospective case studies, occurred between 2008 and 2012. We then validat-ed and refined the approach through action research. We support the idea that IS and QMS synergies are more important than the perspective of one system mere-ly supporting the other. The ISO2 combines iterative development steps with a layered and incremental design framework, the O2. The O2 metaphor can provide a common abstraction level for the joint design. Over one million companies struggle with IS and QMS disintegration. Our findings offer new insights for the joint development of organizational systems.