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https://hdl.handle.net/10316/114749| Title: | Diagnosis and TQM Strategies for Improving the Organizational Efficiency of a Consulting Company | Authors: | Pimenta, Eliana Pimentel, Carina Godina, Radu Azevedo, Susana Garrido Matias, João C. O. |
Keywords: | TQM; ISO 9001:2015; business intelligence; quality tools; process approach | Issue Date: | 2023 | Project: | UIDB/04058/2020 UIDB/00667/2020 |
Serial title, monograph or event: | Lecture Notes in Mechanical Engineering | Abstract: | Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a manage-ment consulting company by applying and improving internal operational excel-lence. This was accomplished using a case study. In order to overcome the prob-lems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM strategies and the requirements of the ISO 9001: 2015 stand-ard are followed. It was possible to observe some benefits on efficiency outcomes and small changes can provide to a company through large steps towards greater results. In a long-term perspective and considering that the performance and effi-ciency of the commercial has increased. | URI: | https://hdl.handle.net/10316/114749 | ISSN: | 2195-4356 2195-4364 |
DOI: | 10.1007/978-3-031-17629-6_51 | Rights: | openAccess |
| Appears in Collections: | I&D CeBER - Artigos em Revistas Internacionais FEUC- Artigos em Revistas Internacionais |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| Diagnosis_and_TQM_Strategies_for_Improving_the_Organizational_Efficiency_of_a_Consulting_Company_1_.pdf | 168.03 kB | Adobe PDF | View/Open |
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