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https://hdl.handle.net/10316/112179
Title: | The role of performance measurement and management systems in changing public organizations: An exploratory study | Authors: | Castelo, Samuel Leite Gomes, Carlos F. |
Keywords: | Administrative reforms; effectiveness; mediation; organizational change; organizational performance; performance management; performance measurement; processes interaction | Issue Date: | 24-Apr-2023 | Publisher: | Taylor & Francis Group | Project: | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB/05037/2020/PT/Centre for Business and Economics Research - University of Coimbra | Serial title, monograph or event: | Public Money & Management | Abstract: | The most recent administrative reforms aim not only to open up public organizations to citizens but also to encourage other organizations to take similar initiatives, namely in collaboration, transparency and the availability of information. So they need performance measurement and management systems (PMMS) that allow them to be closer to their stakeholders and dynamically promote effective organizational change. This article shows that a PMMS can be a mediation instrument in the effective implementation of administrative reforms. It will help managers and employees of public organizations understand how to improve performance measurement processes and mitigate dysfunctional behaviours that cause unintended effects on organizational performance. | URI: | https://hdl.handle.net/10316/112179 | ISSN: | 0954-0962 1467-9302 |
DOI: | 10.1080/09540962.2023.2204400 | Rights: | openAccess |
Appears in Collections: | I&D CeBER - Artigos em Revistas Internacionais |
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The role of performance measurement and management systems in changing public organizations An exploratory study.pdf | 1.17 MB | Adobe PDF | View/Open |
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